LUFKIN — Tonya Jackson left an Angelina County nursing home on a recent December day, happy with the successful resolution she brokered between the staff and a resident.
The elderly woman faced eviction after communication broke down between her family and the facility. That’s when Jackson stepped in.
Jackson is the Deep East Texas managing local ombudsman for long-term care facilities. Each day she serves Texans living at these facilities as a state-assigned independent advocate.
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